BI Reporting & Dashboards
Custom-built reporting platforms tailored to your business. Each dashboard is designed around your real operations—not generic templates. They evolve with your business needs.
No More Generic Dashboards
Most BI tools give you generic templates. MRM builds custom dashboards that reflect how YOUR business actually works. We design around your organisational structure, KPIs, and decision-making processes.
Whether you need complaint tracking by branch, NPS trends by product line, or service recovery performance by region—we build it to match your needs.
What We Build
Real-Time Dashboards
Live data feeds showing complaint volumes, resolution times, NPS scores, and team performance. Updated continuously.
Executive Summaries
High-level views for C-suite and board presentations. Key metrics, trends, and alerts in one place.
Operational Reports
Detailed breakdowns for managers. See performance by location, team, product, or customer segment.
Trend Analysis
Track how metrics change over time. Identify patterns, seasonal effects, and early warning signals.
Predictive Analytics
Use historical data to forecast churn risk, complaint volumes, and resource needs.
Custom Alerts
Automatic notifications when key metrics cross thresholds. Email or SMS alerts to the right people.
Real-Time Interrogation Explorer Tool
Managers don't need to wait for IT or data analysts. Our explorer tool allows you to analyse data live with intuitive filters, group-by variables, and selective segmentation.
Dynamic Filtering
Apply multiple filters on-the-fly: date ranges, locations, product lines, complaint types, customer segments. Get instant results.
Group By Variables
Group data by any dimension: branch, region, team, product, time period. Switch views instantly to spot patterns.
Selective Client Groups
Create custom segments: VIP customers, corporate accounts, high-value clients, at-risk customers. Compare performance across segments.
Live Analysis
No refresh delays. No waiting for reports. Drill down into data and get answers immediately. Export results when needed.
Need Custom BI Dashboards?
Let's build reporting that actually matches how your business operates
Get in Touch