Protecting Market Share Through Integrated Customer Service Management
Customer Support Infrastructure. CX & EX Intelligence. Call Centre Solutions.
We design, develop and manage high-performance customer support systems for Africa's businesses—from growing multi-location companies to established national brands in airlines, safari lodges, logistics and heavy machinery.
Trusted By Africa's Leading Brands
Research, Technology & Operations
Under One Roof
Most companies have to piece together customer support from multiple vendors: one for research, another for tech, a third for call centre operations. That creates gaps, delays, and systems that don't talk to each other.
We bring it all together.
Full Research Team: 30 years of CX and EX expertise across industries. We design surveys, run NPS programmes, analyse feedback, and help you understand what customers actually need.
In-House Tech Team: MRM Tech, our technical team office situated in Cape Town, develops custom platform development, AI integration, ticketing systems, dashboards, and workflow automation. Built specifically for your operations, not generic templates.
Dedicated Call Centre (30 Seats, Johannesburg): Customer research, post-purchase follow-ups, complaint verification, service quality checks. Use our team, or rent seats for your own operations.
Built to Scale
From Day One
If you're a growing business with multiple locations, we can build CX infrastructure tailored to your operations. Start with complaint tracking and feedback collection. Add dashboards and call centre support as you grow.
Our starter packages include the ticketing platform, customer feedback tools, basic reporting, and call centre follow-ups on a per-call basis.
Systems scale with your business—no need to switch platforms when you expand.
Starter Package
Tailored to business size & needs
- ✓Custom ticketing system (Close the Loop)
- ✓Multi-channel feedback capture (QR, web, WhatsApp)
- ✓Multiple-level dashboards
- ✓Call centre follow-ups (per call basis)
- ✓NPS tracking
- ✓Real-time reporting
- ✓Scale as you grow
Typical implementation: 4–8 weeks
Connect for a Free CX Audit
We'll dive deep into your current systems and discover where your business could improve customer support services. Together, we'll create an appropriate CX implementation programme tailored to your operations.
Request Your Free AuditBuilt for Africa's Enterprise Sectors
We understand the unique operational challenges of doing business across the continent
Don't see your industry? Get in touch to discuss how we can support your business.
Let's Talk About Your Operations
We'd like to understand your customer experience challenges and see if we can help.
Let's Connect