Human-Centric Automation for Fast-Moving Supply Chains
In the logistics industry, speed, precision, and coordination are everything. We help large-scale logistics providers streamline internal processes, eliminate workflow bottlenecks, and unify operations across multiple business units.
Logistics operations rely on speed, accuracy, and frontline performance. MRM brings visibility to customer complaints, failed deliveries, and internal support performance across large fleets and depots.
What Logistics Providers Face
Missed or Delayed Deliveries
Failed deliveries create cascading issues across depots, customer satisfaction, and re-routing costs.
Workflow Bottlenecks
Manual handoffs, siloed teams, and unclear ownership slow down resolution and escalation processes.
Low Transparency on Resolution
Lack of real-time visibility into complaint status and ticket progress leaves teams and customers in the dark.
Fragmented Systems
Multiple disconnected platforms across depots and business units make unified reporting and coordination difficult.
How We Support Logistics Operations
Client Feedback System
- Complaints logged by delivery point
- Escalated to regional managers automatically
- Depot-level dashboards
- Track resolution rates
Call Centre Follow-Up
- Follow-up on failed deliveries
- Driver issue investigations
- Satisfaction tracking post-order
- Proactive communication
Data Cleaning & List Verification
- Cleansed delivery address databases
- Improved routing and contact success
- Feedback loops for internal teams
- POPI/GDPR compliant
Workflow Automation Tools
- Smart forms/triggers/notifications
- Automated task routing
- Visibility into task status
- Shared reporting logic
RTT
Engineering Solutions That Scale with Your Business
"MRM's approach to automating our complaint and tracking workflows transformed how our depots communicate. We finally have full visibility across the operation."
"The data cleaning and workflow automation MRM delivered gave us a competitive edge we didn't know was possible. Our HR and ops teams are aligned like never before."
Ready to Eliminate Delivery Issues and Streamline Operations?
Let's build the operational backbone your logistics business needs.
Get in Touch