TERRAIN EX™
by MRM Support
Your employees are sending signals. TERRAIN EX™ maps the lay of the land — the beacons showing where your culture thrives, the fault lines forming before they collapse into disengagement or crisis, and a compass to navigate toward your destination.
Every organisation has terrain. Some of it is fertile — engaged teams, aligned purpose, strong leadership. Some is eroded — burnout, drift, disengagement. Some paths are open. Others are blocked. And beneath the surface, fault lines form quietly — until they become turnover, strikes, or failure.
TERRAIN EX maps it all — the beacons worth building on, and the fault lines worth fixing. Then your Terrain Compass points toward your destination.
of the land.
Five terrain zones.
One honest picture.
Every dimension, every department, every level — scored and mapped to one of five terrain states. This is how you stop guessing and start leading with clarity.
Six dimensions.
One Elevation Index™.
Every TERRAIN EX™ audit scores six dimensions of employee experience. The weighted composite becomes your organisation's Elevation Index™ — a single, trackable headline number.
Purpose & Pride
Do people believe in what the organisation is doing and feel proud to be part of it?
Leadership & Direction
Is leadership visible, trustworthy, and navigating clearly? The biggest driver of terrain health.
Voice & Trust
Can people speak up? Are concerns heard? Is there psychological safety in this terrain?
Growth & Development
Do people have a visible path forward? Are they building skills and advancing their careers?
Culture & Belonging
Is the culture one of belonging and fairness, or of favouritism and isolation?
Wellbeing & Workload
Are people sustainably energised — or running on empty? The earliest signal of erosion.
The Elevation Index™
Like NPS for customer experience, the Elevation Index™ is the single, trackable headline score for your employee terrain. It combines all six dimension scores into one 0–100 number — with an eNPS modifier that tests whether people would recommend working here.
Run it quarterly with the Pulse Track. Each quarter adds a new contour line — showing whether your terrain is rising toward its destination, holding steady, or beginning to erode. Hold leaders accountable to the direction of travel.
Why it matters: A single number that travels up the org chart. CEOs don't read 10-page reports. They act on a score, a zone name, and three clear recommendations.
Mountain Ranges.
Every department mapped.
Your overall Elevation Index™ tells you where the organisation stands. The Mountain Ranges show you which departments are reaching new heights — and which are quietly eroding beneath the surface.
Mountain Ranges are included in the Expedition and Full Terrain packages — broken out by department, business unit, or location depending on your structure.
Three surveys.
One complete map.
The full-terrain map. Scores all six dimensions, generates the Elevation Index™, and identifies both fault lines and beacons — the cracks to fix and the high ground to build on.
Deployed when the Landscape Audit flags fault lines — or when a specific crisis demands a deep-dive. Goes beneath the surface to find exactly where and why the ground is cracking.
Short enough that employees don't resent it. Frequent enough to catch problems before they become crises. Each survey draws a new contour line — tracking your journey toward the destination quarter on quarter.
Choose your expedition level.
All packages are quoted based on organisation size and scope. Contact us for a tailored proposal.
Landscape
- ✓The Landscape Audit (annual)
- ✓Full Terrain Report™
- ✓Terrain Map™ Dashboard
- ✓Elevation Index™ baseline
- ✓Executive Debrief session
Expedition
- ✓Everything in Landscape
- ✓The Fault Lines Report
- ✓Full Fault Line Analysis
- ✓Terrain Compass™ (your navigation plan)
- ✓Manager-level breakout reports
Full Terrain
- ✓Everything in Expedition
- ✓Quarterly Pulse Track (×4)
- ✓Contour line tracking (4 quarters)
- ✓Annual re-audit + comparison
- ✓Priority MRM Support access
Real results from real clients
RTT improved workforce engagement significantly through regular pulse check-ins
Wilderness Safaris gained critical insights across 12 lodges in multiple countries
Set your destination.
Start the journey.
Start with a free intake session. We'll map your current terrain, identify your beacons and fault lines, and give you a Compass for where to go next.
TERRAIN EX™ by MRM Support · Built for Africa's enterprises · 30 years of expertise