Employee Experience (EX)
Your frontline teams are the face of your brand. We help you measure, understand, and improve their experience so they can deliver exceptional service to your customers.
Why Employee Experience Matters
Happy, engaged employees deliver better customer service. It's that simple. But measuring and improving employee experience at scale—across multiple locations, departments, and job functions—requires structured tools and expertise.
MRM's Employee Experience (EX) solutions help you track team sentiment, identify burnout risks, measure training effectiveness, and connect employee satisfaction to customer outcomes.
What We Measure
Team Morale & Engagement
Regular pulse surveys to track how your teams feel about their work environment, management, and company culture.
Training Effectiveness
Measure whether training programs are working. Do employees feel equipped to do their jobs? Where are the knowledge gaps?
Burnout & Turnover Risk
Identify teams or individuals at risk of burnout before they quit. Proactive intervention saves recruitment costs.
Manager Performance
Get anonymous feedback on how managers are performing. Are they supporting their teams? Where do they need coaching?
Tools & Resources
Do employees have the systems, equipment, and support they need to do their jobs well? Find out what's missing.
EX-CX Connection
We correlate employee satisfaction data with customer satisfaction metrics to show the ROI of investing in your team.
Real Results from Real Clients
Increase in employee retention for Kelly Recruitment after implementing EX tracking
RTT improved workforce engagement significantly through regular EX pulse checks
Wilderness Safaris gained critical insights into workforce satisfaction across 12 lodges
Ready to Improve Your Employee Experience?
Let's discuss how EX measurement can transform your team performance
Book a Consultation