Customizable Closed Loop dashboards
Build department specific, feature-rich platforms.
The alert system raises a flag that you have a customer comment. You are able to set up the thresholds such as a negative or neutral NPS score, so you control what types of comments are fed into your closed-loop system.
This allows you to track the ticket all the way through to resolution. It allows you to assign tickets to the right team members and the monitor progress of each one.
Set and track targets; i.e. you may set a target of 100% of all complaints being resolved within 48 hours of being logged. So you always know how your customer service team is performing.
